Launch of Integrated Grievance Redressal and Monitoring System

Start Date : 10/08/2023
End Date : 10/08/2023
Venue : Leh Ladakh

In a significant stride towards fostering transparent and efficient governance, the Lieutenant Governor of Ladakh, Brigadier (Dr) BD Mishra (Retd), launched the Ladakh Integrated Grievance Redressal and Monitoring System at Raj Niwas.

The Integrated Grievance Portal, a pioneering digital platform, aims to enhance interactions between citizens and the government while promoting transparency and accountability. Hon’ble LG highlighted that this innovative system is a major step towards realizing the commitment to efficient governance. Through this user-friendly platform, residents of Ladakh will have a seamless and accessible avenue to voice grievances, raise concerns, and seek redressal for various issues. Leveraging the power of technology, the portal streamlines the grievance resolution process, ensuring prompt and effective responses to citizens’ concerns. This initiative reinforces the administration’s dedication to establishing a robust connection between the government and its citizens, embracing modern methods to drive positive change and enhance the well-being of Ladakh’s residents.

Commissioner Secretary, GAD, UT Ladakh, Shri Ajeet Kumar Sahu, IAS, provided insights into the grievance redressal portal’s features and presented a detailed overview of the grievance portal’s process, covering grievance registration, tracking, status updates, action plans, history, and cross-check reports. Responding to the need for uninterrupted accessibility, the helpline was made operational 24×7 on the direction of the Hon’ble LG.

NIC Ladakh has provided technical inputs and support in development, hosting and DNS for the grievance portal https://grievance.ladakh.gov.in.

The launch event was attended by Advisor to HLG, Dr Pawan Kotwal; ADGP, Ladakh, Shri SD Jamwal, IPS; Secretary, IT, Ladakh, Shri Amit Sharma, IAS; Secretary to HLG, Shri Ravinder Kumar, IAS; Shri Mohd Rouf Wani, State Informatics Officer, NIC Ladakh, Deputy Commissioners of Leh and Kargil, Shri Santosh Sukhadeve and Shri Shrikant Balasaheb Suse, IAS, respectively, alongside other concerned officers and IT experts.